This Refund Policy outlines the terms and conditions under which refunds will be provided by eFiling Infotech for Digital Signature Certificates (DSCs) and related services.

1. General Conditions

[Placeholder: State your general stance on refunds. For DSCs, refunds are often limited once the application is processed or the DSC is issued due to the nature of the product.]

[Placeholder: For example: Refunds are typically not provided once a DSC application has been submitted to the Certifying Authority (CA) or after the DSC has been issued, as the certificate is personalized and cannot be resold.]

2. Refund Eligibility

[Placeholder: Specify scenarios where a refund might be considered.]

• [Placeholder: Example: Application rejection by the CA due to reasons not attributable to the applicant's error, provided the applicant has supplied all correct information and documents as requested.]
• [Placeholder: Example: Duplicate payment made for the same service.]
• [Placeholder: Example: Service cancellation by the user BEFORE application processing has begun, subject to a cancellation fee.]

3. Non-Refundable Scenarios

[Placeholder: Clearly list situations where refunds will NOT be granted.]

• [Placeholder: Example: DSC issued and downloaded by the user.]
• [Placeholder: Example: Application rejected due to incorrect information or documents provided by the applicant.]
• [Placeholder: Example: Change of mind after application processing has started.]
• [Placeholder: Example: Expiry of DSC due to non-renewal.]
• [Placeholder: Example: USB Token once dispatched/sold (if applicable, or specify if tokens are refundable under certain conditions like manufacturing defects).]

4. Refund Process

[Placeholder: Describe how a user can request a refund.]

[Placeholder: Example: To request a refund, please contact our support team at [Your Support Email/Phone] within [Number] days of the transaction, providing your order details and reason for the refund request.]

[Placeholder: Explain the review process and timeline for refund decisions and processing.]

5. Cancellation Policy

[Placeholder: Detail your policy on service cancellation. This might overlap with refund eligibility.]

[Placeholder: Example: If you wish to cancel your DSC application, you must do so before the application is submitted to the Certifying Authority. A cancellation fee of [Amount/Percentage] may apply.]

6. USB Token Policy

[Placeholder: If you sell USB tokens, specify the refund/return policy for them. Typically, physical goods have different policies than digital certificates.]

7. Contact Information

For any questions regarding our Refund Policy, please contact us at:

[Placeholder: Your contact email/phone for refund queries.]

IMPORTANT: This is a template. You must replace the placeholder text with your specific refund and cancellation policies. Ensure clarity and compliance with consumer protection laws. Consult a legal professional.